Menu
  • Home
  • Services
    • Implementation Services
    • Support Services
    • Shared Services on Tap
    • Customization Services
    • Integration Services
    • Consulting Services
    • Solution Development with Salesforce
  • Focus Areas
    • Buyer Journey Management
    • Supporting Nonprofits
    • Salesforce Integration Orchestration
  • Case Studies
  • Blog
  • Internship
  • Contact

CRM for Automotive Industry built on Force.com

CategoriesAutomotive / Case Study

Admin

November 29, 2017

A leading automotive dealership firm wished to extend the functionality of the CRM product by adding the SMS capabilities. Force.com was used as a platform to  build a customized solution in lightning to combine client’s existing SMS product with the dealership product.

Client Information

  • The client is an India based service provider who endeavors to create innovative ideas and solutions within the Enterprise Mobile Communication niche.
  • They  have proven value across various industries: lead nurturing, loyalty programs, emergency alerts, event reminders, flash sales, price alerts, time-sensitive status updates, etc.
  • They are passionate about offering customers a convenient way to reduce costs, increase operational efficiency and provide real-time support  to global customers.

Business Requirement

  • An automotive dealership firm had a Cloud Computing Platform built on Salesforce.
  • The Automotive Dealership System has all the features and functions needed to effectively run the dealerships day to day operations, without the cost,complexity or custom programming  that would be expected.
  • However they wished to extend the functionality of the CRM product by adding  the SMS capabilities.
  • Thus there was a need to prepare an extension package that would combine client’s existing SMS product with the  dealership product.

Solution

  • As a part of  various use case implementation for sales, service and Marketing, a  customized solution was built with the functionalities as :

Admin screen to input all the configurations required for sending the SMS using lightning components.

  • Several processes were configured supporting the following use cases :
    • Back-and-forth communication
    • Sales appointment confirmations
    • Schedule test drive notification
    • Service appointment confirmations
    • Vehicle ready notification
    • Service reminders
    • Sales promotions
  • As per the pre-requisite for installation, a script was developed to create the configuration data.

Key Highlights

  • Metadata driven  architecture.
  • Plug-n-play code was implemented.
  • Lightning components and lightning design systems used.

Recent Posts

  • Fleet Integration Solutions
  • Mortgage Integration Solutions
  • Affiliations and Relationship Management at non profits
  • How non profits manage events?
  • Pledge and Payment Adjustment management for non profits

Categories

  • Artificial Intelligence
  • Automotive
  • Blog
  • Case Study
  • ChatBot
  • Chemical
  • Events and Updates
  • Finance
  • Healthcare
  • Higher Education
  • Higher-Ed
  • Integration
  • Lightning
  • Non-Profit
  • Nonprofit
  • Outsourcing
  • Real Estate
  • Salesforce CRM
  • Salesforce Development
  • Salesforce Infographic
  • Salesforce Lightning
  • Software Testing

Archives

  • September 2019
  • April 2019
  • February 2019
  • November 2018
  • September 2018
  • August 2018
  • June 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • July 2017
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
Thinqloud was founded with the vision of helping business grow using Salesforce®.

We do this by driving automation and process management using Salesforce® Technology thereby improving and implementing integrated CRM ,Sales and Marketing processes. Our mature team comprises of IT professionals (Technology and DevOps), Business process consultants and Salesforce® enthusiasts.

Email : sales@thinqloud.com
Phone : +91-20-6534 5566

Services

  • Solution Development Services
  • Salesforce Implementation Services
  • Salesforce Support Services
  • Salesforce Customization Services
  • Salesforce Integration Services
  • Classic to Lightning Migration
  • Salesforce Consulting Services

Site Links

  • Home
  • Blog
  • Case Studies
  • Contact
  • Internship

© 2019 Thinqloud, All Rights Reserved.

  • Privacy