A home furnishing manufacturer requires a scalable approach to manage customer, agents, and products data. They require a highly automated and user-friendly billing and inventory management system which can auto-link data with customers.
Client Business Background
The client manufactures a variety of consumer products and manages local as well as overseas deliveries. Their ecosystem consists of multi-product manufacturing and multiple agents and retailers located at a variety of locations.
Client’s Current Operating Environment & Change They Required
The client manages their entire billing system, quote generation & agent commission through spreadsheets manually. It caused delays, manual errors, and mismanagement.
They require a reliable system to manage multinational customer requirements and automate the quote generation process. They need a mobile responsive system to access real-time data to keep track of their statistics. In order to keep track of inventory at multiple locations, the client needs a well-organized inventory management process.
Solution and Approach
Our Team after studying the objectives built a solution for the client’s requirement of Retail Sales & Delivery Management System top of Salesforce Sales Cloud.
The solution consists of Salesforce provided standard functionalities along with customized configurations as per requirements.
Implementing a custom billing system allows a single page data entry and links data to customers, order sheets, and multiple other areas in the backend. Using a barcode scanner it’s easy to scan bulk products at a time ensuring accurate data entry about products into the system within a few seconds.
The solution allows us to auto-generate multiple quotes in PDF format ensuring emailing PDFs directly to customers. It also saves lots of manual time of building quotes using system generated quote templates.
Using customized configurations in Salesforce environment inventory management meets the requirement of products, stock, restock updates along with overstock alarm notifications to the system user.
With Salesforce provided standard & custom Reports and Dashboard, the client is accessible to real-time data, analytics, statistics overall operations of the ecosystem.
Overall delivered solution is scalable, consistent, automated, customized, and highly integrated with Salesforce solution to manage entire business metrics.
Key Benefits
With the delivered solution client operates a real-time sales tracking system and generates data that is analyzed for production planning for seasonal and tracking local needs. This eliminates 90% of their manual efforts. The system enhances the degree of data accuracy, less time-consuming data entry process, and transparency with the entire operating ecosystem. Managing multiple customers, agents, products across a variety of locations is efficient and resilient.